Privacy Policy

Last updated: September 2026

1. Introduction

Crested Creek Coffee ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website or contact us.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email address, phone number)
• Messages and enquiries sent through our contact form
• Wholesale enquiry information (business name, location, requirements)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and requests
• Process wholesale orders and provide quotations
• Improve our products and services
• Communicate with you about orders, shipping, or relevant updates

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information with third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website (e.g., Web3Forms for form processing)
• When required by law or to protect our rights
• With business partners involved in fulfilling your order (e.g., shipping carriers)

Our contact form is processed by Web3Forms. Their privacy policy is available on their website. We ensure that any third-party service providers we use maintain appropriate data security measures.

5. Cookies and Analytics

Currently, we do not use cookies or analytics tools on our website. If we implement cookies or analytics in the future, we will update this policy to explain their use and provide options for managing your preferences.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless required by law to retain it longer. You may request deletion of your information by contacting us.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Uganda. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date. Your continued use of our website after changes constitutes acceptance of the new policy.

12. Contact Information

For questions about this privacy policy or to exercise your data rights, please contact us at:

• Email: support@crestedcreekcoffee.com
• Phone: 0779 718 487
• Address: Plot 1 Kimera Rd, Ntinda, Kampala, Uganda